Why Agentic AI is the Future of Hyper-Personalisation in Customer Experience
As hyper-personalisation becomes table stakes, the companies that do it better—contextually, ethically, and intelligently—will define the future of customer engagement.
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Kunal Sanghvi is the Chief Strategy and Transformation Officer, HDFC Securities. Earlier, he was serving as the CFO of the company and was elevated in March 2025.